We do regular backups, and keep them on a rotating cycle – daily, weekly and monthly.
It might surprise you to learn that quite a number of hosts don’t do any form of backup.
As part of the hosting plans that we offer, we perform multiple backups of your hosting account (including your website, email accounts, and DNS) to retain as much history as possible.
Our clients find our backup policies incredibly useful, especially during times they’ve had changes made to their websites (by a web-developer or software update) that have caused their website to go offline.
We backup accounts often
The backups of accounts on our servers are taken each day and we retain up to four backups from each day of the past week, two or more weekly backups taken over the past month, and two or more monthly backups of your account from previous months.
That means that with our hosting accounts, you can be assured that you can revert your hosting account to how it was when those backups were taken in the case of an emergency.
We store your backups in multiple locations
We store the backups that we take both on the same server as the hosting account for quick and easy access and also at off-site locations, to make sure that we’ve always got a copy of them available.
Should I still keep a backup of my website?
Yes! It’s always recommended that you keep backups of your website locally on your machine, as the more places you have a copy of your website, the less likely it is that you won’t have a copy to restore to if you run into an issue. Commercial accounts have backups covering a longer period than shared hosting accounts.
We recommend that you take a backup of your website once every month, or once every three months at a minimum. This can be useful if some form of damage occurs to your site that doesn’t immediately become obvious, for instance, on a page that you don’t normally check. It can also be used for audit trail purposes over the long term.
For a guide on how to generate a backup of your account and download it, check this page from our knowledgebase:
Automated backups can also be setup to run to AWS’s ultra-reliable S3 storage, or to Dropbox, using either the cPanel inbuilt Installatron or a WordPress plugin, or another tool for other forms of CMS system. (Off-server backups are standard for commercial accounts)
What’s involved in restoring an account?
If you find yourself in the position of needing to restore your website, we recommend that you call or email us to let us know and get the process started.
We’ll need to know what date you’re looking to revert to, so we can find a backup that is as close as possible to that date to restore from. Backups are generally done in the early morning to ensure your database is quiet at the time.
To cover the work involved in restoring a website from a backup and the testing required afterwards, there is a $50 charge for our work in restoring an account.
If you have any questions about our backup policies, contact us using the links below.